Client Satisfaction Survey
We understand your time is valuable and thank you in advance for completing this survey
Using the chart below, please rate our ability to meet the objective described by checking
one
box for each question.
Pre-Sales
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not Applicable
1.
Contacting the right person at ENS Group was easy
2.
ENS Group responded to my needs quickly
3.
ENS Group responded to my needs accurately
4.
ENS Group is friendly and easy to work with
5.
ENS Group Sales Staff understood my problem/need
Technical Services
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not Applicable
6.
It was easy contacting an ENS Group Engineer?
7.
The ENS Group Engineer(s) responded to and scheduled my project and/or service quickly and within my expected time frame
8.
The ENS Group Engineer(s) accurately diagnoses technical issues with my environment
9.
ENS Group Engineer(s) appear to be extremely knowledgeable
10.
I feel confident using the ENS Group Engineers for service
11.
ENS Group Engineers act in a friendly and professional manner toward me and/or members of my staff
Overall / Post-Sales
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not Applicable
12.
I am satisfied with the level of Post-Sales "Follow-Up" provided by ENS Group
13.
ENS Group does a good job informing me of new offerings, products, and technologies available
14.
I am happy with the service and support I receive from ENS Group
15.
I will continue to use ENS Group for my computing and technology services
16.
I would recommend ENS Group to other businesses
17.
ENS Group is friendly and easy to work with
18.
Overall, the experience in working with ENS Group is a good one
Comments
Please use the space below for additional comments:
Contact
*required fields
*Company:
*Contact Person:
I would like to be contacted by an ENS Account Manager, to discuss current or future service needs.
Yes!
Phone:
(please include area code)