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Unified CommunicationsENS Group holds Cisco’s Advanced Unified Communication Specialization, as well as the Cisco Business Edition Authorization. ENS Group recommends Cisco Unified Communications to its clients because of feature rich capabilities, industry standard protocols, and world renowned reliability. From the enterprise to small business, Cisco has the right solution to meet your Unified Communications needs.
Communication in today’s rapidly changing world is essential to success in business. Clients and customers expect to reach you at a moment’s notice. Sifting through voicemails, emails, and faxes can be a time consuming process at best. Employees in today’s mobile workforce need to have ready access to all types of information, preferably from a single source.
To meet this business need, the framework of Unified Communications (UC) was developed. UC refers to the method to integrate business processes, in other words, to simplify and integrate all forms of communications to reduce response time, manage workflow, and eliminate dependency on type of device (i.e., telephone, computer, and fax machine). Simply put, UC is the integration of real-time communication services, such as instant messaging, telephone conversations, and video conferencing with non-real-time communication methods such as voicemail, email, and fax.
Essentially Unified Communications allows a user to send messages by one method and have it received by another. For example, a voicemail message can be left for a recipient and it can be accessed either through the recipient’s phone, email client or cell phone. The use of “presence information” also allows the recipient to determine if the sender is online and accepting calls. The response can then be sent immediately as a real-time message through a variety of media types, such as video chat, text chat or phone call.
For more information on how Unified Communication can revolutionize the way your business communicates, contact ENS Group.
